About Us
Human-Centered Care. Operational Clarity.
WheelhouseMD is a healthcare operations and care navigation company serving digital health organizations. We help founders, clinical leaders, and care teams improve patient engagement, continuity of care, and operational efficiency.
Strong technology and clinical programs are essential, but they cannot resolve every operational barrier. Patients still face confusing insurance requirements, disconnected referrals, and uncertainty about their next step. We connect the guidance, coordination, and workflows that help patients move through care.
Our Purpose
Healthcare works best when patients feel guided, supported, and informed. Our purpose is to strengthen the care journey by reducing confusion, improving benefits understanding, and supporting follow-through. We help organizations build the operational capacity to deliver that support consistently as they grow.
What We Do
Five connected capabilities support patients and strengthen care operations.
Care Navigation
Compassionate guidance, barrier identification, and follow-up that help patients understand and act on their care plan.
Insurance Navigation
Plain-language benefits education and support navigating coverage and payer requirements so insurance is less confusing.
Referral Coordination
Scheduling, handoff coordination, and follow-up that keep patients connected to the next step in care.
Patient Experience Operations
Consistent outreach, communication, and support processes that strengthen engagement and continuity of care.
AI-enabled Workflow Optimization
Supporting tools that reduce repetitive work and improve efficiency, speed, and scalability, with human oversight.
